Return and Refund Policy

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WHAT'S THE BOOKING PROCESS? 

Just send us email to info@lcpartyeventshire.com .you can also contact us through Facebook or Instagram .Once we receive your enquiry ,We'll send you everything you need to know about our packages and prices . To lock your date a $150 booking fee and then your balance is due 10 days prior to your event date.

BOND

A refundable bond of $150.00 is required for all booking unless otherwise specified .The bond amount will be determined by the value of the equipment hired in your booking. The bond is fully refunded back to the client after the completion of the booking, provided no damage has been made to any of our hire equipment. Should the hire equipment be returned stained or dirty, requiring professional cleaning (or dry cleaning for cushion seats), cleaning expenses will be deducted from the bond for these expenses. Should the hire equipment be lost, stolen or returned damaged, the bond money will be retained towards the repair or replacement of the hire equipment. Should the bond money not be sufficient in covering the costs of the damages or repairs, the hiree will be held responsible for the remaining costs involved in repairing or replacing the item.

CANCELLATION POLICY

• A cancellation of a secured booking is non-refundable; however a secured booking may be postponed to a suitable date for both the client and the hire company. Should a postponement not be a suitable option for the event, the client/hiree may use the credit towards hire equipment or services provided by the hire company, for a different occasion

• A credit held on file for a customer will have a 12 month use by date. If the credit is not used within the use by date, the credit will expire and no longer be valid for use.

• A cancellation received with less than 14 days notice given prior to the booking date, is deemed non-refundable, regardless of the circumstances, as the hire company has lost the opportunity of a potential booking.

SECURITY BOND

The hire company reserves the right to request a security bond to cover any equipment. The bond and amount will be determined by individual booking requirements. Any damaged, missing, very unclean items will be charged at full replacement cost and/or cleaning cost will then be deducted from the bond amount.

DAMAGE, LOST, STOLEN OR UNCLEAN EQUIPMENT

Upon delivery of the equipment and until the return of the equipment to the hire company’s premises the client has full responsibility of all equipment hired. The client will pay full replacement cost of any equipment badly damaged, lost or stolen. The client will pay any repairing costs to damaged equipment. Any damaged equipment will be decided by the hire company if it can be repaired or require replacement. Burns, holes, tears, water damage or other similar damage to equipment shall be replaced at full cost to the client.

Any equipment returned unclean by the client to the hire company, the client shall pay the hire company the full cost of returning the equipment to a clean condition.

The client shall protect the equipment from the elements during the time of hire. In poor weather conditions storage of the equipment may be necessary and is the responsibility of the client to see that the equipment is stored safely. Any equipment damaged from weather is the full responsibility of the client and shall be paid at full replacement cost to the hire company.

The hire company’s equipment shall be delivered to the client in a clean and well-maintained condition. It is the client’s responsibility to notify the hire company should the equipment not be in a satisfactory condition within 6 hours of receiving the equipment. Otherwise any damage or uncleanliness of equipment shall be deemed the client’s accountability.

DELIVERY COLLECTION AND SETUP

Delivery, installation and pack up fees are charged with relevant bookings. This fee will vary depending upon distance travelled from the hire company’s premises, amount of equipment hired, amount of setup required and installation time. The client will be advised of installation and pack up costs prior to making the booking.

DISCLAIMER

  The hire company shall in no way be held responsible or accountable for any injury, death or loss of income caused to the client, any third parties or properties due to the hire of equipment or provided services by the hire company.